- Tells guest about hotel
- Offers extra services
- Shows menu of Room Service and restaurants
- Collects reviews
- Will assist with any challenges
- Connects to Wi-Fi
- Translates requests to 70 languages
- Sells hotel services
- Answers guests' inquiries
- Controls service performance
- Distributes requests between hotel departments
- Registers requests between staff members
- Generates reports on hotel operations
- Manager
- Gets reports on guest's inquiries
- Controls all requests between personnel
- Views statistics on each employee
- Sees operational activity of hotel online
- Staff performance failures
- Guests' complaints
- Overdue inquiries
- Low ratings
